In one of the crazier things that have happened this week, Kevin Smith was kicked off a Southwest flight last weekend because he was determined to be a “person of size.” He stated that he complied with their guidelines, and was still asked to leave the plane.
Here’s his take Smodcast Final Words, and it’s definitely worth watching. You may also want to listen to SMODCast 107, where Mr. Smith talks to Natali, a young woman who was on his return flight that had an incident with Southwest over this policy.
If you look on Southwest’s website, buried under the customer service section is a single link that describes their person of size policy.
According to their Customer of Size FAQ, it’s not “just about weight.” Of course, I’m not sure if this document has been recently updated after everything that went on with Mr. Smith this week, but it seems like it’s a recent update since it goes to great lengths to cover their policy.
The problem, though, is that the policy says that the definitive guide is whether or not the person can fit between the armrests of the seat. Mr. Smith states that he had no trouble putting down the armrests, and that in spite of that, he was asked to deplane.
Neither the policy NOR the FAQ state anything that outside of the “definitive guide” that any Southwest employee can make a judgement call on who is a “customer of size.”